Soft Skills Training Courses in Ecuador

This course aims to inspire trainees to become leaders by showing what makes or breaks a leader.

Overview

Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.

Key features include:

- the explanation of the current risk-based regulations
- detailed review of the major risks faced by banks
- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
- what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.

Objectives

The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

- major risk within the financial industry and the major international risk regulations
- how to manage a bank’s assets and liabilities whilst maximising return
- the interaction between risk types and how banks use an integrated approach for their management
- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar

This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

- Board level bank management
- Senior managers
- Senior risk managers and analysts
- Senior directors and risk managers responsible for strategic risk management
- Internal auditors
- Regulatory and compliance personnel
- Treasury professionals
- Asset and liability managers and analysts
- Regulators and supervisory professionals
- Suppliers and consultants to banks and the risk management industry
- Corporate governance and risk governance managers.

This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.

Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.

Audience

Staff who need to be fully prepared to deliver high-quality training sessions

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

- Prepare and structure an effective training session
- Prepare themselves properly for that training session
- Deliver that training session with confidence
- Use the various visual aids that a trainer might choose to employ in creating a stimulating session
- Deal with the different types of people who they will encounter in their training courses

This instructor-led, live training (onsite or remote) is aimed at HR professionals and recruitment specialists who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.

A one day course on Stress Managment and Prevention

Este programa de formación ofrece establecer el conocimiento para diseñar un procedimiento para la autorización y ejecución de trabajos no rutinarios o especiales; así como las responsabilidades de los involucrados en la realización de los mismos, mediante la aplicación de un sistema de permisos de trabajo que propicie el desarrollo de dichos trabajos de manera eficiente y segura, con el fin de reducir las probabilidades de que ocurran accidentes.

Este curso tendrá una combinación de formación teórica y práctica, así como ejercicios de evaluaciones de riesgos en los trabajo especiales o no rutinarios a evaluar, en base a un evento creado con experiencias propias de las instalaciones de los miembros del equipo de participantes.

Este programa de investigación de eventos no deseados consiste de un amplio rango de actividades que permitan focalizar las causas de la ocurrencia de algún evento, los diferentes tipos de metodologías para detectar dichas causas, y los diseños de planes de acción que permitan mitigar o minimizar los riesgos existentes para evitar se repita el mismo evento. El proceso de investigación de eventos se puede dividir en tres (3) fases: Colectar evidencias y hechos, análisis de hechos y desarrollo de conclusiones y juicios necesarios para mitigar o minimizar los riesgos

Duración: 16 Horas.

Este curso tendrá una combinación de formación teórica y práctica, así como ejercicios de investigación de un evento creado con experiencias de los equipos de trabajo.

Este programa de formación ofrece una información general en materia de seguridad
industrial, prevención de eventos, e higiene ocupacional, a través del análisis de los
riesgos existentes en los diferentes procesos productivos y puestos de trabajo. El mismo
permite conocer las diferentes herramientas existentes para garantizar una operación
100% segura, y en caso de ocurrir algún evento no deseado, nos permite conocer que
hacer para evitar la repetitividad del mismo.

Este curso tendrá una combinación de formación teórica y práctica, así
como ejercicios de evaluaciones de riesgos en los puestos de trabajo, creado con
experiencias de los equipos y centros de trabajo.

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills including the tactical and operational requirements for successful implementation in a banking environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip the executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of the executives to handle the complexities and uncertainties of managing a high performance financial institution.

Learning Objectives

After attending this course, delegates will be able to:

- Describe the main problems that are faced by a large bank;
- Explain the various approaches to organisational development planning;
- Analyse the current business environment and influences affecting the organisation;
- Analyse resources within and external to the organisation;
- Explain the various approaches to managing strategy and it place in the business plan;
- Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
- Apply a deeper understanding of strategic development plans;
- Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
- Define approaches to managing the identified risks;
- Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
- Design policies, systems and processes to successfully implement the emergent strategic plans;
- Cover the key steps in change management

Who Should Attend

- Product/Service Managers
- Newly appointed as well as established Managers and Team Leaders
- Heads of Operations
- Senior Bank Managers
- Human Resource Managers
- Operations Managers
- Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

Audience

Staff who need to be fully prepared to deliver presentations:

- To their teams
- To clients
- To other audiences internal to the company
- To other audiences external to the company

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

- Prepare and structure an effective presentation
- Prepare themselves properly for that presentation
- Deliver that presentation with confidence
- Use the various visual aids that a presenter might choose to employ in creating a stimulating presentation
- Deal with the different types of people who they will encounter in their presentations

In this instructor-led, live training, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop.

By the end of this training, participants will be able to:

- Apply the right mindset for delivering a powerful and convincing presentation
- Practice effective communication techniques to enhance a presentation
- Prepare PowerPoint slides that complement and strengthen a presentation
- Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service

Audience

- Leaders and Managers
- Engineers
- Researchers
- Consultants
- Persons with little or no business background
- Persons preparing to propose an idea or proposal

Format of the Course

- Workshop format with lots of exercises and practice in a lively and engaging environment.

Note

- To request a customized training for this course, please contact us to arrange

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office

Audience

Managers, Team Leaders and staff members who feel that:

- They are attending too many meetings
- Their time is being “stolen” by other people
- They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
- Follow the standard processes for calling, managing and preparing the output of meetings
- Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.

At the end of the course, the participants should be able to:

-

Acquire an understanding of self-mastery as a foundation for inspiring leaders

-

Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture

-

Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools

Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme

INTRODUCTION

International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business.

Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture.

In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.

OBJECTIVE

This course is design to enhance and Benefits Professional on the following .

- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.

This instructor-led, live training in Ecuador is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.

By the end of this training, participants will be able to:

- Learn tools and tactics to quickly expand their workplace English vocabulary.
- Focus on only the relevant parts of the English language needed to be more effective at work.
- Gain confidence in their ability to communicate with authority by phone, email and in meetings.
- Practice techniques to influence and persuade customers, managers, and peers.
- Apply a systematic approach to continue improving their Business English skills after the training.

INTRODUCTION

As the globalization of industries and marketplaces bring a mix of the diverse cultures of the world, it is more important than ever for managers and small business owners to understand enhance their communication skills.

In this digital age it is essential, no matter what industry your work in, to know how to effectively convey and receive messages in person as well as via phone, email and social media. messages in person as well as via phone, email and social media.

This course is design with following Objectives

- Communication is the exchange of information and ideas, whether written or verbal.
- Understand communication and the communication process
- List and overcome the filters/barriers.

And Below Training Benefits to Participants.

- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.

INTRODUCTION

China: a developing country and the world’s second largest economy. China’s rapid market transformation and economic expansion supported by a series of government reforms is now an attractive destination to do business and seek jobs opporrtunites. .

Chinese business culture and etiquette can be a little different than Western business practices. As you start to seek jobs opportunities or expand your business in China, it is important to have at least a basic understanding of Chinese business culture and etiquette. Knowing and practicing common customs will also help you relax, avoid embarrassment, and focus on building success.

When it comes to Chinese business etiquette, there is just one overarching rule:

When in China, do as the Chinese do!

The main learning and development objectives is to lean and gain new skills knowledge in Chinese Business Culture and Social etiquette that helps Corporate Representatives, Professionals to do a job well in China.

INTRODUCTION

- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted

In this course you will learn

- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.

You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.

Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!

This course is designed to help Managers and Executives understand the Important and organizational of Press Conference. Participants will be introduced to the important of Press Conference, tools such as understanding the media, building a relationship with the media, writing press releases, preparing press kits, organizing a press conference, and dealing with media interviews. The interactive workshop will also provide useful tips on how to establish and enhance an organization’s responsiveness to the media and how to maintain good relations with media representatives and organizations.

Objectives.

• Developing competencies in the area of organizational of Press Conference

• Increasing the efficiency of Managing Press Conference and Media Enquiries

• Attaining the knowledge of how to get to the underlying needs and expectations of journalist

• Building strong and sustainable relationships with members of the press or media

• Expanding the positive image of the company in the market

• Identifying, reducing, and overcoming objections and barriers

• Developing skills to communicate clearly and effectively

Training Benefits.

• Those who are interested in harnessing the power of public relations to better achieve organizational

goals

• Managers/Executives who need to establish and maintain effective media relations

• Those who need to gain a better understanding of PR tools like press releases, press kits and press

conferences

• Those who wish to learn how to handle media interviews to achieve positive results

This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory. It's designed for everyone, mostly conference speakers and team-meeting presenters.

This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).

A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication

METHODS

- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service

Audience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

Audience

Staff who need to be fully prepared to deliver high quality Coaching sessions

- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office