KAIZEN

Concepts

• The Value of Kaizen
• Kaizen and Management
• Kaizen and Total Quality Control (TQC)
• Kaizen and Suggestion Systems
• Kaizen and Competition
• Process-Oriented vs. Results-Oriented Management

Eastern vs. Western Comparisons

• Kaizen and Innovation
• Kaizen and Measurement

From Total Quality Control to Kaizen

• Quality Control: Managing the Quality of People
• Quality Control Methods: A Comparison of Japanese and Western Approaches
• Adhering to the PDCA Cycle
• Grassroots-Level Kaizen

Practical Application

• Manager-Led Kaizen
• Kaizen Implementation
• Team-Led Kaizen
• Individual-Led Kaizen

Management

• Cross-Functional Management
• Policy Deployment
• Quality Deployment
• Total Productive Maintenance (TPM)

Problem-Solving Methods

• Problems in Management
• Kaizen Activities and Labor-Management Relations
• Labor and Management: Adversaries or Allies?
• Commitments from Top Management

Transforming Corporate Culture

• Customers: The Ultimate Judges of Quality
• Supplier Relationships and Cultural Transformation: Challenges Facing the West

Case Studies