Cursos de Gestión de Personas y Equipos

Algunos de nuestros clientes

Código del Curso

pplteamman

Duración

21 horas (usualmente 3 días, incluidas las pausas)

Descripción General

Audiencia

El personal que necesita ser plenamente consciente de los problemas relacionados con la Management personas y equipos para:

  • Sí mismos
  • Sus colegas (compañeros)
  • Sus jefes
  • Los miembros de su equipo
  • Sus clientes internos y externos y las partes interesadas.

Formato del curso.

El curso será una combinación altamente interactiva de:

  • Discusiones Facilitadas
  • Presentaciones de diapositivas
  • Ejercicios y
  • Estudios de caso

Al finalizar el curso, los delegados podrán:

  • Aprecie la necesidad de controlar su propio comportamiento antes de que puedan influir en el comportamiento de los demás.
  • Comprenda las fortalezas y debilidades de los diversos medios de comunicación disponibles
  • Aprecie cómo administrar, motivar y desarrollar a los miembros de su equipo.
  • Gestiona sus clientes internos y externos y las partes interesadas.
  • Explique cómo lidiar con las situaciones difíciles que pueden encontrar en la oficina.

Machine Translated

Programa del Curso

Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Management v Leadership

  • What is Management? What is Leadership?
  • What is the difference between Management and Leadership?
  • Analysing Leadership Behaviour
  • Analysing the difference Management Styles – and understand when to use them
  • The importance of Communication – including:
    • Verbal Communication
    • Vocal Communication
    • Visual Communication

Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Building a Successful Team

  • What is a Team?
  • The stages of Team Development

Goal and Objective Setting

  • Goal Setting – for the company
  • Objective Setting – for the staff
  • Drafting and Aligning Objectives
  • Performance Management

Stakeholder Management

  • People and the Service-Profit Chain
  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Delegation

  • What is Delegation?
  • The Stages of Delegation

Coaching

  • What is Coaching?
  • Using the G R O W model for effective coaching

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them:
    • Competing
    • Collaborating
    • Compromising
    • Avoiding
    • Accommodating
  • Bridging the Gap

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